A Decade of Alignment Across Programs, Operations, and Development
Over a decade in social services, I’ve moved from frontline shelter worker to executive leadership.
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The common thread across those roles has been bridging silos, making sure Programs, Operations, and Development aren’t speaking past each other.
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This can create misalignment, a Three-Headed Monster.
What That Looked Like:
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Programs x Operations: Helped program staff track daily activity in ways Ops could use to plan staffing, training, and supply chains.
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Operations x Development: Shared inventory and cost data so fundraising appeals matched actual needs.
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Programs x Development: Worked with case managers to capture stories and outcomes that funders valued, without distracting staff from their work.​
What that looked like was three departments finally speaking the same
language.
For you, that means less firefighting, fewer silos, and a system where every
team pushes in the same direction.
