Designing Programs That Work: Shelter, Streets, and Housing
Every program model demands different staffing, systems, and funding strategies. I’ve worked across six major models, adapting operations and training so each one delivered on its promise.
Program Experience:
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Permanent Supportive Housing (PSH): Helped design systems that balance compliance requirements with long-term stability for residents.
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Rapid Rehousing: Developed quick-turn processes for landlord engagement and resource distribution under tight timelines.
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Emergency Shelters (varied models): Managed staffing, safety, and crisis intervention protocols in 24/7 environments.
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Street Outreach: Built mobile systems for tracking, triage, and connecting people to services in the field.
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Drop-In Services: Structured flexible, low-barrier access points while ensuring staff safety and consistent data collection.
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Cross-Department Alignment:
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Partnered with Development to craft funder narratives rooted in real program data.
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Worked with Operations to customize supply chains and staffing based on each program’s unique rhythm.
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Built training to equip shelter workers, case managers, and outreach staff for very different client needs—from encampments to apartments.
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Programs didn’t just exist on paper—they ran in a way that matched reality,
funder expectations, and client dignity.
